REDWOOD FINANCIAL PLANNING PTY LTD
ABN: 46 679 016 525
AFSL: 561 658

Introduction

At Redwood Financial Planning Pty Ltd ("Company", "we", "our", or "us"), we recognise the importance of protecting your personal information. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other relevant laws and regulations.

As a holder of an Australian Financial Services Licence (AFSL 561 658), we are also bound by obligations under the Corporations Act 2001 (Cth), including those relating to the collection, storage, and handling of client data.

Types of Information We Collect

We may collect personal and sensitive information, including but not limited to:

• Full legal name

• Contact details (address, phone number, email)

• Date of birth

• Employment details and occupation history

• Financial information (assets, liabilities, income, expenses)

• Investment goals, preferences, and risk profile

• Family structure and social security eligibility

• Health-related or other sensitive information (where relevant and with your consent)

• Any other information necessary to provide tailored financial advice and services

How We Collect Your Information

We may collect your personal information through:

• Direct interactions with you (in person, over the phone, or via email)

• Online forms or web interactions on our website

• Third parties, such as accountants, legal representatives, or financial institutions, with your consent

• Publicly available sources where appropriate and lawful

If we receive unsolicited information that we determine is not required, we will destroy or de-identify it in accordance with APP 4.

Sensitive information, such as health details or membership of professional associations, will only be collected with your express consent or where otherwise permitted or required by law.

Why We Collect Your Information

We collect, use, and hold your information to:

• Deliver the financial services you have requested

• Prepare advice documents, product recommendations, and other required disclosures

• Satisfy legal and regulatory requirements (including under the Corporations Act and ASIC obligations)

• Prevent fraud and monitor service quality

• Communicate with you about relevant products or services

• Improve our services and client experience

• Conduct internal reporting, training, or system audits

• Any other purpose you have consented to

You may opt out of receiving marketing or promotional material at any time by contacting us.

How We Hold and Protect Your Information

Your personal information is securely stored in both physical and electronic formats. We take reasonable steps to protect your information from:

• Misuse, interference, or loss

• Unauthorised access, modification, or disclosure

Security measures include password-protected systems, staff training, data encryption, and restricted internal access.

When information is no longer required, we will take reasonable steps to destroy or de-identify it in accordance with legal obligations.

Use and Disclosure of Your Information

Your personal information may be disclosed to third parties involved in the provision of financial services, including:

• Other financial advisers and licensees working with us

• Superannuation funds, insurers, or investment product providers

• Compliance consultants, auditors, legal or accounting professionals

• External service providers (e.g. IT support, document storage, marketing platforms)

• Regulatory bodies (e.g. ASIC, AUSTRAC, the ATO) as required by law

We do not sell, rent, or trade your personal information.

We will only use or disclose your personal information for the primary purpose for which it was collected, unless:

• You have consented to a secondary purpose, or

• We are permitted or required to do so under applicable law

Overseas Disclosure of Personal Information

In some cases, we may store or process your data using cloud-based service providers located outside Australia. While we cannot always determine the specific location of data at a given time, we take reasonable steps to ensure overseas recipients uphold the protections outlined in the Privacy Act and APPs.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or out of date.

We will respond to your request within a reasonable timeframe (usually within 30 days) and may require identity verification.

Privacy Complaints

If you believe we have breached your privacy or mishandled your personal information, you can raise a concern by contacting us directly. We take all complaints seriously and aim to resolve them promptly.

If you are not satisfied with our response, you may escalate your complaint to the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au/privacy/privacy-complaints

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When material changes are made, we will publish an updated version on our website and notify you via email or in writing if appropriate.

Your continued use of our services constitutes acceptance of the updated Privacy Policy.

Last updated: July 2025

Contact Us

For any privacy-related queries, access or correction requests, or to make a complaint, please contact our team:

Email: admin@redwoodfp.com.au
Phone: 1800 841 969
Address: 1/9 Corporate Court, Bundall QLD 4217